Shipping policy

Shipping Policy

At Storme, each piece is thoughtfully made and prepared with care. Please read our shipping information below before placing your order.

Processing Times

Orders for in-stock items are usually processed and dispatched within 1–3 business days.

As many Storme pieces are handmade in limited quantities, some items may be available on a pre-order or made-to-order basis. Estimated dispatch times will always be stated on the individual product page.

If your order contains both in-stock and pre-order items, your order may be shipped together eonce all pieces are ready.

UK Shipping

UK Shipping

Orders are shipped from Ibiza, Spain.

Standard Delivery: 3–7 business days after dispatch.

Once your order has been dispatched, you will receive tracking information where available.

Please note that delivery times are estimates and may occasionally be affected by customs or courier delays.

International Shipping

 

International Shipping

We ship worldwide from Ibiza, Spain.

Estimated Delivery: 5–10 business days after dispatch.

Shipping rates and available delivery options will be calculated at checkout.

Please note that international orders may be subject to customs processing, which can occasionally cause delays.

Duties & Taxes

International orders may be subject to local customs duties, taxes or import fees. These charges are determined by the destination country and, unless otherwise stated at checkout, are the responsibility of the customer.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Please allow a short period for tracking information to update after receiving your confirmation.

Delays

Once an order has been handed to the courier, delivery times are outside of our direct control. Delays may occasionally occur due to customs, weather, peak periods or courier disruptions.

If you experience an issue with your delivery, please contact us and we’ll do our best to help.

Incorrect Addresses

Please check your delivery details carefully before completing your order. Storme cannot be responsible for orders delivered to an incorrectly entered address.

If you notice an error after ordering, please contact us as soon as possible. We will always try to update the address if the order has not yet been dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us with your order details so we can investigate with the courier.

Thank you for shopping with Storme ♡